Consulting & Customer Success


Becoming a Customer

  • Personal Customer Success Manager
  • Software introduction
  • Data import
  • Introduction into patent analytics
  • Defining goals

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Support & Training

  • Self-help resources
  • Customer support
  • In-house IT mentoring
  • Software training
  • Training in patent analytics

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Strategic Consulting

  • R&D strategy
  • Benchmarking
  • Portfolio management
  • Licensing
  • M&A
  • Trends & Disruptive technology scouting

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Take your patent analytics department to the next level with our cutting-edge insights

To ensure that you extract all the benefits of our tool’s patent analytics services, we have bundled the competence of consulting and customer success within one department. As a result, you have proven in-house experts at your side who are power users of our software. Why is this important? Because you will profit from a personal and permanent contact person who is available for support and projects even beyond the onboarding phase.


William Mansfield Books RoundWilliam Mansfield is the Head of Consulting and Customer Success for LexisNexis PatentSight. Responsible for overseeing the negotiation, creation, and delivery of PatentSight’s global consulting work along with managing the Customer Success team. He works closely with numerous international and Fortune 500 companies to ensure effective deployment of patent analysis for Business Strategy, M&A Due Diligence, Portfolio Management, and other cases. With an Economics background and experience in Market and R&D strategy in the semiconductor industry, Will approaches patent analytics with an eye on the gained business value.


Becoming a Customer

Our goal is to keep everything as simple and comfortable as possible for you. After you have received your welcome e-mail and account credentials, your personal Customer Success Manager will give you an introduction into the PatentSight platform. This can be arranged via Skype, WebEx or your preferred media. You will also receive support with data imports and creating your first custom analyses. Furthermore, you will get a detailed introduction to the scientific principles of qualitative patent analysis. To help you achieve your goals as quickly and efficiently as possible, your personal consultant will be at your side with advice and unlimited patent analytics services throughout the entire period of use.


Working with PatentSight means that you will benefit from consistently excellent service, short response rates and powerful insights.


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Support & Training


Customer Support

Our patent analytics experts are always prepared to support you with their excellent service and quick response times. You will benefit from a direct exchange and a fixed contact person who is well aware of your individual needs.


Introduction into Patent Analytics 

On top of that, you will profit from personalized training in the use of big data patent analysis. The goals: e.g. competitive benchmarking, identifying disruptive technologies, M&A targets and portfolio pruning. After this, you will be equipped with expert knowledge to help you define strategic decisions. 


Software Training 

Customers particularly value the intuitive use of our software. Yet, software training is essential because the more you learn about our advanced analysis features, the more results you will generate out of it eventually. Your personal Customer Success Managers are power users and consulting experts at the same time. Based on years of experience with various consulting projects, we easily understand your individual needs and the application areas of our software products and are eager to share this knowledge with you. Benefit from excellent user guidance and uncover unknown insights from big data analysis with the help of our experts.  


In-house IT Mentoring 

Taking support to an all new level, we provide you with close mentoring and technical advice on all data-related question. You will benefit from smooth process flows and finding the right solutions in the shortest possible time.



Self-help materials round off our patent analytics services: The user manuals, for example, provide you with detailed explanations on how to use our software. Tools such as the Similarity Search are documented in an easy-to-understand step-by-step guide and you will find sample analyses and descriptions of the most common use cases.


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Strategic Consulting


Strategy is an important pillar of any business. Benefit from our in-house expert consulting services in terms of strategic innovation analyses for specific markets, technology fields or companies.

Our consulting experts have gathered vast experience from more than 200 projects in various industries, business fields and application areas such as disruptive technology scouting, M&A analyses or competitive intelligence analyses.


You will benefit from:

  • Targeted patent analytics services
  • More than a decade of strategic consulting experience
  • Numerous projects delivered to leading organizations in various industry sectors
  • Strong academic background
  • Experienced, international and diverse expert consultants
  • Close collaboration throughout your journey


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IP analytics use cases

You have questions?

Let us help you with whatever challenges you may be facing. Our experts, with extensive R&D strategy experience in various industries, will help you to succeed!

Learn more about our projects

We have answers!

All the projects we have undertaken have one thing in common — we quickly surprised our customers with previously unknown and invaluable insights on their patent portfolio.

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Our Offer


Get in touch with us and get an external view on your portfolio. Learn how others see you and survey your market companions from a new perspective.

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