To ensure that you extract all the benefits of our tool’s patent analytics services, we have bundled the competence of consulting and customer success within one department. As a result, you have proven in-house experts at your side who are power users of our software. Why is this important? Because you will profit from a personal and permanent contact person who is available for support and projects even beyond the onboarding phase.
William Mansfield is the Head of Consulting and Customer Success for LexisNexis PatentSight. Responsible for overseeing the negotiation, creation, and delivery of PatentSight’s global consulting work along with managing the Customer Success team. He works closely with numerous international and Fortune 500 companies to ensure effective deployment of patent analysis for Business Strategy, M&A Due Diligence, Portfolio Management, and other cases. With an Economics background and experience in Market and R&D strategy in the semiconductor industry, Will approaches patent analytics with an eye on the gained business value.
Our goal is to keep everything as simple and comfortable as possible for you. After you have received your welcome e-mail and account credentials, your personal Customer Success Manager will give you an introduction into the PatentSight platform. This can be arranged via Skype, WebEx or your preferred media. You will also receive support with data imports and creating your first custom analyses. Furthermore, you will get a detailed introduction to the scientific principles of qualitative patent analysis. To help you achieve your goals as quickly and efficiently as possible, your personal consultant will be at your side with advice and unlimited patent analytics services throughout the entire period of use.
Working with PatentSight means that you will benefit from consistently excellent service, short response rates and powerful insights.
Our patent analytics experts are always prepared to support you with their excellent service and quick response times. You will benefit from a direct exchange and a fixed contact person who is well aware of your individual needs.
On top of that, you will profit from personalized training in the use of big data patent analysis. The goals: e.g. competitive benchmarking, identifying disruptive technologies, M&A targets and portfolio pruning. After this, you will be equipped with expert knowledge to help you define strategic decisions.
Customers particularly value the intuitive use of our software. Yet, software training is essential because the more you learn about our advanced analysis features, the more results you will generate out of it eventually. Your personal Customer Success Managers are power users and consulting experts at the same time. Based on years of experience with various consulting projects, we easily understand your individual needs and the application areas of our software products and are eager to share this knowledge with you. Benefit from excellent user guidance and uncover unknown insights from big data analysis with the help of our experts.
Taking support to an all new level, we provide you with close mentoring and technical advice on all data-related question. You will benefit from smooth process flows and finding the right solutions in the shortest possible time.
Self-help materials round off our patent analytics services: The user manuals, for example, provide you with detailed explanations on how to use our software. Tools such as the Similarity Search are documented in an easy-to-understand step-by-step guide and you will find sample analyses and descriptions of the most common use cases.
Strategy is an important pillar of any business. Benefit from our in-house expert consulting services in terms of strategic innovation analyses for specific markets, technology fields or companies.
Our consulting experts have gathered vast experience from more than 200 projects in various industries, business fields and application areas such as disruptive technology scouting, M&A analyses or competitive intelligence analyses.
You will benefit from:
Let us help you with whatever challenges you may be facing. Our experts, with extensive R&D strategy experience in various industries, will help you to succeed!
All the projects we have undertaken have one thing in common — we quickly surprised our customers with previously unknown and invaluable insights on their patent portfolio.